Orders & Shipping
Processing and crafting times, delivery estimates, tracking your order, and shipping questions.
How long does my order take?
Every Olivia Jewelry piece is prepared with care, and personalized pieces are crafted just for you. Here is what to expect from checkout to your door. Non-personalized pieces ship within 24 to 48 hours of your order, excluding weekends and public hol
How do I track my order?
As soon as your order ships, we send you a shipping confirmation email with your tracking number. Olivia Jewelry order numbers are 6 digits — for example #636078. You will find yours in your order confirmation email and shipping emails. If your numbe
Can I cancel or change my order?
To get your order to you quickly, we begin processing it as soon as it is confirmed. Because personalized pieces are made to order, we are unable to cancel or change an order (including personalization details) once it has been placed. This also mean
Discount codes and promotions
Enter your code in the "Discount code" field at checkout and click Apply. The discount will show in your order summary before you pay. The most common reasons:. If your code still will not apply and you believe it should, contact us at support@olivia
I didn't receive my order confirmation email
Placed an order but no confirmation email in sight? Don't worry, in almost every case your order went through just fine. Here is what to check:. Confirmation emails sometimes land in spam, or in the Promotions tab if you use Gmail. Search your mailbo
Why does my tracking show my package coming from overseas?
You might notice your tracking starts in another country, sometimes China or elsewhere overseas, and wonder if something is wrong. Nothing is wrong at all, and here is why. Olivia Jewelry pieces are handcrafted across our specialist production facili
Customs, duties and import fees
Most Olivia Jewelry orders arrive without any extra charges. Occasionally, depending on your country's import rules and thresholds, local customs may apply duties or taxes to your parcel. Carriers usually notify you directly with instructions and any
Wholesale and bulk orders
Interested in ordering Olivia Jewelry in larger quantities, for your boutique, team gifts, events, or bridal parties? We would love to help. We offer special pricing for bulk orders of 10 or more pieces. To get started, email us at support@oliviajewe
How bundle deals and promotions work
We run bundle offers and site-wide promotions. Here is how each one works at checkout. How they work:. Some offers apply automatically in the cart once the qualifying items are added. If a promotion is running, you will see it reflected in your order
Free shipping and gift packaging
Free shipping applies automatically at a subtotal of $79.00 USD or more. No code needed. Below that, shipping is $6.95 USD. All bundle orders ship free, whatever the subtotal. Your cart shows a progress bar telling you how close you are as you shop.
Too many emails? How to unsubscribe from marketing
We are sorry if our emails have become too much — you are in full control of what you receive. Every marketing email we send has an unsubscribe link at the very bottom. Click it and you will be removed from our marketing list. Please allow a few days
A delivery attempt failed — what to do
Sometimes a courier attempts delivery but cannot complete it — an address detail was missing, nobody could accept the parcel, or the driver could not find the entrance. Tracking will show something like "Delivery Exception", "Attempted delivery", or