Can I cancel or change my order?Updated a month ago

To get your order to you quickly, we begin processing it as soon as it is confirmed. Because personalized pieces are made to order, we are unable to cancel or change an order (including personalization details) once it has been placed.

This also means we are unable to add items to an existing order, including the Gift Box add-on, or upgrade it to faster shipping.

Please review your order carefully before completing your purchase, especially:

• The spelling of any names or initials
• Your chosen birthstones
• Ring sizes and chain lengths
• Your shipping address

Need to update your shipping address?

If you notice an address mistake, contact us at [email protected] as soon as possible with your order number and the correct address. We will do our best to accommodate the change, however updates cannot be guaranteed once the order has entered the shipping process.

Noticed a personalization mistake?

Processing begins as soon as your order is confirmed, and crafting follows right away. If you spot an error in your personalization details, contact us immediately. If the piece has not yet entered crafting, our team will try to correct it. Once crafting has begun, no changes can be made.

Changed your mind?

Non-personalized items can be returned within 30 days of delivery. See our Returns and Store Credit article for full details.