Can I cancel or change my order?Updated a month ago

To get your order to you quickly, we begin processing it as soon as it is confirmed. Because personalized pieces are made to order, please contact us as soon as possible if you need to cancel or change an order.

Canceling an order

Cancellation requests must be made within the applicable time window:

• Personalized orders: within 1 hour of placing the order
• Non-personalized orders: within 6 hours of placing the order

Your cancellation is not complete until our team confirms it. After the applicable window has passed, we are unable to cancel the order.

Need to change your order?

Changes to personalized and non-personalized items must be requested within 1 hour of placing the order.

Shipping address changes may be requested within 12 hours of placing the order. Contact us as soon as possible with your order number and the correct address. We will confirm whether the change can be made.

What can I change?

Changes may include:

• The spelling of names or initials
• Your chosen birthstones
• Ring sizes and chain lengths
• Your shipping address
• Other order details

Changed your mind?

Non-personalized items can be returned within 30 days of delivery. See our Returns, refunds and store credit article for full details.