Customs, duties and import feesUpdated a month ago

Most Olivia Jewelry orders arrive without any extra charges. Occasionally, depending on your country's import rules and thresholds, local customs may apply duties or taxes to your parcel.

What to know

• Whether fees apply depends on your country's rules, the order value, and local tax thresholds. Most customers never see a customs charge.
• Any customs fees are set and collected by your local customs authority, not by Olivia Jewelry, and are the recipient's responsibility.
• We cannot predict or prepay these charges, and they are not included in your order total or shipping cost.

If your parcel is held by customs

Carriers usually notify you directly with instructions and any amount due. Paying promptly releases the parcel for delivery. If you are unsure whether a customs notice is genuine, contact us at [email protected] before paying and we will help you verify it against your real tracking.

Questions?

If your parcel seems stuck at customs for more than a few business days with no notice, reach out with your order number and we will investigate with the carrier.