Returns & Guarantee
Returns, refunds, store credit, and the 2-Year Quality Guarantee.
Returns, refunds and store credit
We want you to love your Olivia Jewelry piece. If something is not right, here are your options. Cancellation requests must be made within the applicable time window:. Your cancellation is not complete until our team confirms it. After the applicable
Our 2-Year Quality Guarantee
Every Olivia Jewelry piece is covered by a two-year warranty from the date of purchase. If, under normal use, your item breaks, tarnishes, or fades, we will replace it free of charge, including shipping. To start a claim, contact us with:. If you are
Where is my replacement order?
If our team has arranged a replacement for you, whether under our 2-Year Quality Guarantee, Shipping Protection on an older order, or because something wasn't right, here is what to expect. A replacement is crafted fresh, just like a new order. For p
How store credit works
If we've arranged store credit for you, whether as part of a return, a keep-the-item resolution, or a goodwill gesture, here is everything you need to know about using it. Your store credit arrives as a personal discount code in an email from our sup
Where is my refund?
Once our team confirms your refund, here is what happens and when to expect your money. Refunds always go back to your original payment method — the card, PayPal, or payment service you used at checkout. We cannot redirect a refund to a different car