Where is my replacement order?Updated a day ago
If our team has arranged a replacement for you, whether under our 2-Year Quality Guarantee, Shipping Protection on an older order, or because something wasn't right, here is what to expect.
How replacements work
A replacement is crafted fresh, just like a new order. For personalized pieces, that means our craft team makes your replacement individually, which takes the usual 4 to 8 business days before it ships.
Tracking your replacement
You will receive a new shipping confirmation email with a new tracking number as soon as your replacement is on its way. Your original order's tracking number will not update, so please follow the new one.
You can track it any time on our Track Your Order page.
Timeline at a glance
| Stage | Time |
|---|---|
| Crafting your replacement | 4 to 8 business days |
| Delivery (US) | 4 to 8 working days after dispatch |
| Delivery (UK) | 3 to 5 working days after dispatch |
| Delivery (Canada, Australia, New Zealand) | 5 to 10 working days after dispatch |
| Delivery (rest of the world) | 6 to 12 working days after dispatch |
No update after that window?
If it has been more than 8 business days since your replacement was confirmed and you haven't received a tracking email, contact us at [email protected] with your order number and we will chase it for you right away.