Product & Care
Jewelry materials, sizing, personalization, and care instructions.
Jewelry care guide
Olivia Jewelry is designed for everyday life. Each piece begins with a premium stainless steel base, is plated with 18k gold, and finished with a protective e-coating. Our jewelry is lead and nickel free, hypoallergenic, water-resistant, and tarnish
Sizing help: rings and chains
Getting the size right the first time makes all the difference, especially for personalized pieces, which are crafted to order. Tips for a better fit:. Chain lengths are listed on each product page. As a general guide: 40 cm (16 inches) sits at the c
Personalization guide
Personalized pieces are crafted to order. Contact us within 1 hour of placing your order to change personalization details; after that, changes may not be possible once crafting begins.
Chain extenders and adjusting your necklace fit
Most of our necklaces and bracelets include a built-in 2 inch (5 cm) extender chain at the clasp, giving you flexibility in how the piece sits. An extender lets you lengthen the chain by fastening the clasp further along the extender links. An 18 inc
Birthstone chart: every month's stone and colour
Choosing a birthstone piece, or checking the stone that arrived? Here is the complete Olivia Jewelry birthstone chart. Our birthstones are crafted from AAA-grade stones in each month's traditional colour, so they keep their brilliance day after day.
Do you make custom or bespoke designs?
We love hearing your ideas — but we do not offer custom or bespoke designs outside our existing collection. Many pieces in our collection can be personalized on the product page with:. We are unable to create new designs, combine elements from differ
Can I buy a replacement charm?
Replacement charms are not currently available for purchase. Contact our support team if you need help with a damaged or missing charm.