Personalization guideUpdated 25 days ago
Personalized pieces are the heart of Olivia Jewelry. Here is how to get yours exactly right.
Before you order: check every detail
Personalized pieces are crafted to order, and you can change your personalization details within 1 hour of placing your order. Before checking out, please double-check:
- Spelling. Your piece is crafted with the exact text you type, letter for letter, including capitalisation and spacing.
- Birthstones. Each month has its own stone. Check the birthstone chart on the product page to confirm your choice.
- Sizes and lengths. See our Sizing Help article if you are unsure.
A special note on Signature Name pieces
Our Signature Name collection turns the exact text you enter into a flowing, signature-style script. The piece reflects precisely what you type in the personalization field, rendered as a handwritten signature. If you would like the piece to read "Sue", type "Sue". Whatever appears in the field, initials, nicknames, full names, is what will be crafted.
Some product pages show a live preview of your personalization. If a preview is available, review it before adding to cart. The preview reflects the text you entered and what our craft team will create.
Character limits
Character limits vary by design and are shown on each product page. Shorter names often sit more elegantly on delicate pieces.
Crafting time
Personalized pieces take an additional 4 to 8 business days to craft before shipping, because each one is made individually for you.
Spotted a mistake after ordering?
Contact us at [email protected] within 1 hour of placing your order, and include your order number. We can change your personalization details during this 1-hour window. After that, crafting may have begun and changes may not be possible. If we ever make an error on our side, we will remake your piece at no cost.